Privacy Policy

Privacy Policy for Annapurna Catering And Tiffin Service

Last Updated: July 11, 2025

Annapurna Catering And Tiffin Service ("we," "our," or "us") is committed to protecting the privacy of our customers and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website [Your Website URL Here - e.g., https://annapurnameal.odoo.com/  use our services, or interact with us.

We operate our business from Ahmedabad, Gujarat, India, and have proudly served our community with quality catering and tiffin services since 2009.

1. Information We Collect

We may collect various types of information from and about users of our website and services, including:

• Personal Identification Information:
  • Name
  • Contact information (email address, phone number, delivery address)
  • Payment information we Collect Our Payment In Cash / Cheque Or Through UPI In that case we do not store sensitive payment data on our servers; 
  • Dietary preferences or restrictions (if provided for catering/tiffin orders)
  • Any other information you voluntarily provide to us.
• Non-Personal Identification Information:
  • Browser name
  • Type of computer or device
  • Technical information about users' means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
  • IP address
  • Location data (general, derived from IP address)
  • Website usage data (pages visited, time spent on site, referring URLs).

2. How We Collect Information

We collect information in several ways:

• Directly from You: When you place an order (online, via phone, or in person), fill out a contact form, subscribe to our newsletter, provide feedback, or communicate with us directly.
• Automated Technologies or Interactions: As you interact with our website, we may automatically collect Technical Data about your equipment, Browse actions, and patterns. We collect this personal data by using cookies, server logs, and other similar technologies.
• Third Parties: We may receive personal data about you from various third parties, such as analytics providers (e.g., Google Analytics) and payment service providers.

3. How We Use Your Information

We use the information we collect for various purposes, including:

• To Provide and Manage Our Services:
  • Processing your tiffin and catering orders.
  • Delivering your meals to the correct address.
  • Communicating with you about your orders, inquiries, and service updates.
  • Managing your account (if applicable).
  • Responding to your requests and inquiries.
• To Improve Our Services:
  • Understanding customer preferences and feedback to enhance our menu and service quality.
  • Analyzing website usage to improve user experience and website functionality.
  • Developing new products and services.
• For Marketing and Communication:
  • Sending promotional offers, newsletters, or updates about our services (with your consent, where required).
  • Notifying you about changes to our services or policies.
  • Personalizing your experience on our website.
• For Business Operations and Legal Compliance:
  • Processing payments and managing billing.
  • Preventing fraudulent transactions.
  • Complying with legal obligations, dispute resolution, and enforcing our agreements.

4. How We Share Your Information

We do not sell, trade, or rent your personal identification information to others. We may share your information in the following circumstances:

• Service Providers: We may share your data with trusted third-party service providers who assist us in operating our business and providing services to you. These include:
  • Payment gateways for secure transaction processing.
  • Delivery partners for meal delivery.
  • Website hosting and maintenance providers.
  • Analytics providers (e.g., Google Analytics).
  • These third parties are obligated to keep your information confidential and use it only for the purposes for which we disclose it to them.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
• With Your Consent: We may share your information with your explicit consent for specific purposes not otherwise covered in this policy.

5. Data Security

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site.

While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Cookies and Tracking Technologies

Our website may use "cookies" to enhance your user experience. Cookies are small files placed on your hard drive for record-keeping purposes and to track information about you. You may choose to set your web browser to refuse cookies or to alert you when cookies are being sent. If you do so, note that some parts of the Site may not function properly.

We may use cookies for:

• Remembering your preferences.
• Analyzing website traffic.
• Personalizing content.
  

7. Third-Party Websites

Our website may contain links to third-party websites. We do not control the content or links that appear on these sites and are not responsible for the practices employed by websites linked to or from our Site. These sites and services may have their own privacy policies and customer service policies. Browse and interaction on any other website, including websites that have a link to our Site, is subject to that website's own terms and policies.

8. Your Rights

Depending on applicable laws, you may have certain rights regarding your personal data, including:

• Right to Access: You have the right to request access to the personal data we hold about you.
• Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
• Right to Erasure (Right to be Forgotten): You may have the right to request the deletion of your personal data under certain circumstances.
• Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal data under certain conditions.
• Right to Object to Processing: You may have the right to object to our processing of your personal data for direct marketing purposes.
• Right to Data Portability: You may have the right to receive your personal data in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact details provided below.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from a child under the age of 18 without verification of parental consent, we take steps to remove that information from our servers.

10. Changes to This Privacy Policy

Annapurna Catering And Tiffin Service has the discretion to update this privacy policy at any time. When we do, we will revise the "last updated" date at the top of this page. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

11. Contacting Us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

Annapurna Catering And Tiffin Service [Your Full Business Address in Ahmedabad] [Your Phone Number(s)] [Your Email Address - e.g., info@annapurnacatering.com] [Your Website URL - e.g., https://annapurnameal.odoo.com/urnacatering.com]